Frequently Asked Questions
Constant clicking noises when pedaling
📋 Possible Causes:
- Stiff chain link
- Loose pedal axle/bearings
- Loose bottom bracket axle/bearings
- Bent bottom bracket or pedal axle
- Loose crankset
🔧 Most common Solutions:
- Lubricate chain/Adjust chain link
- Adjust bearings/axle nut
- Adjust bottom bracket
- Replace bottom bracket axle or pedals
- Tighten crank bolts
Grinding noise when pedaling
📋 Possible Causes:
- Pedal bearings too tight
- Bottom bracket bearing too tight
- Chain fouling derailleurs
- Derailleur jockey wheels dirty/binding
🔧 Most common Solutions:
- Adjust bearings
- Adjust bearings
- Adjust chain line
- Clean and lubricate jockey wheels
Freewheel does not rotate
📋 Possible Causes:
- Freewheel internal pawl pins are jammed
🔧 Most common Solutions:
- Lubricate. If problem persists, replace freewheel
Brakes not working properly
📋 Possible Causes:
- Brake blocks worn down Brake blocks/rim greasy wet or dirty
- Brake cables are binding /stretched/damaged
- Brake levers are binding
- Brakes out of adjustment
🔧 Most common Solutions:
- Replace brake block
- Clean blocks and rim
- Clean/adjust/replace cables
- Adjust brake levers
- Center brakes
When applying the brakes they squeal /squeak
📋 Possible Causes:
- Brake blocks worn down
- Brake block toe-in incorrect
- Brake blocks/rim dirty or wet
- Brake arms loose
🔧 Most common Solutions:
- Replace blocks
- Correct block toe-in
- Clean blocks and rim
- Tighten mounting bolts
Knocking or shuddering when applying brakes
📋 Possible Causes:
- Bulge in the rim or rim out of the true
- Brake mounting bolts loose
- Brakes out of adjustment
- Fork loose in head tube
🔧 Most common Solutions:
- True wheel or take to a bike shop to repair Tighten bolts
- Center brakes and/or adjust brakee block toe-in Tighten headset
Wobbling wheel
📋 Possible Causes:
- Axle broken
- Wheel out of true
- Hub comes loose
- Headset binding
- Hub bearings collapsed
- QR mechanism loose
🔧 Most common Solutions:
- Replace axle
- True wheel
- Adjust hub bearings
- Adjust headset
- Replace bearings
- Adjust a QR mechanism
Steering not accurate
📋 Possible Causes:
- Wheels not aligned in frame
- Headset loose or binding
- Front forks or frame bent
🔧 Most common Solutions:
- Align wheels correctly
- Adjust/tighten headset
- Take to bike shop for possible frame realignment
Frequent punctures
📋 Possible Causes:
- Inner tube old or faulty
- Tire tread/casing worn
- Tire unsuited to rim
- Tire not checked after previous puncture
- Tire pressure too low
- Spoke protruding into rim
🔧 Most common Solutions:
- Replace Inner tube
- Replace Tire
- Repalce with correct tire
- Remove sharp object embedded in tire
- Correct tire pressure
- File down spoke
The bike does not work
📋 Possible Causes:
- Insufficient battery power
- Faulty connections
- Battery not fully installed into frame mount receptacle
- Improper turn on sequence
- Brakes are applied
- Blown discharge fuse
🔧 Most common Solutions:
- Charge the battery
- Clean and repair connectors
- Install battery correctly
- Turn on bike with proper sequence
- Disengage brakes
- replace discharge fuse
Irregular acceleration and/or reduced top speed
📋 Possible Causes:
- Insufficient battery power
- Loose or damaged throttle
🔧 Most common Solutions:
- Charge or replace battery
- Replace throttle
The motor does not respond when the bike is powered on
📋 Possible Causes:
- Loose wiring
- Loose or damaged throttle
- Loose or damaged motor plug wire
- Damaged motor
🔧 Most common Solutions:
- Repair and or reconnect
- Tighten or replace
- Secure or replace
- Repair or replace
Reduced range
📋 Possible Causes:
- Low tire pressure
- Low or faulty battery
- Driving with too many hills headwind,braking,and/or excessive load
- Battery discharged for long period of time without regular charges,aged,damaged or unbalanced
🔧 Most common Solutions:
- Adjust tire pressure
- Check connections or charge battery
- Assist with pedals or adjust route
- Balance the battery;contact customer support if range decline persists
The battery will not charge
📋 Possible Causes:
- Charger not well connected
- Charger damaged
- Battery damaged
- Wiring damaged
- Blown charge fuse
🔧 Most common Solutions:
- Adjust the connections
- Replace
- Replace
- Repair or replace
- Replace charge fuse
Wheel or motor makes strange noises
📋 Possible Causes:
- Loose or damaged wheel spokes or rim
- Loose or damaged motor wiring
🔧 Most common Solutions:
- Tighten,repair, or replace
- Reconnect or replace motor.
Gear Shifts not working properly
📋 Possible Causes:
- Derailleur cables sticking/stretched/damaged
- Front or rear derailleur not adjusted properly
- Indexed shifting not adjusted properly
🔧 Most common Solutions:
- Lubricate/tighten/replace cables
- Adjust derailleurs
- Adjust indexing
Slipping Chain
📋 Possible Causes:
- Excessively worn/chipped chain ring or freewheel sprocket teeth
- Chain worn/stretched
- Stiff link in chain
- Non-compatible chain/chainring/freewheel
🔧 Most common Solutions:
- Replace chain
- Replace chain ring, sprockets and chain
- Lubricate or replace link
- Seek advice at a bicycle shop
Chain jumping off freewheel sprocket or chain ring
📋 Possible Causes:
- Chainring out of true
- Chainring loose
- Chainring teeth bent or broken
- Rear or front derailleur side-to-side travel out of adjustment
🔧 Most common Solutions:
- Adjust derailleur travel
- Re-true if possible, or replace
- Tighten mounting bolts
- Repair or replace chainring/set